Returns and Refunds Policy

We want you to be happy with your purchase. If you need to return a product, please read our policy below.

1. Faulty or Incorrect Products

Under the Consumer Rights Act 2015, cosmetic and research peptide products must be of satisfactory quality, fit for purpose and as described. If your item is faulty, damaged or incorrect, you may be entitled to a repair, replacement or refund in accordance with your statutory rights. Your rights are not affected by this policy.

2. Change of Mind

For online purchases, you generally have 14 days from receiving your order to notify us that you wish to cancel, followed by a further 14 days to return the goods.

For hygiene and safety reasons, we cannot accept change-of-mind returns of cosmetic products that have been unsealed after delivery, where they are unsuitable for return for health protection or hygiene reasons.

Eligible products must be unused, unopened and returned in their original packaging.

3. Refunds

Once your return has been received and assessed, we will process any eligible refund within 14 days of receiving the returned goods or evidence that they have been sent back, whichever is earlier, where applicable under the law.

Refunds will be made using the original payment method. Return postage costs for change-of-mind returns are the customer's responsibility unless otherwise stated. If an item is faulty or incorrect, we will cover reasonable return costs where required by law.

4. How to Return an Item

Please contact us at [insert email address] with your order number and the reason for your return before sending your item back.

Nothing in this policy affects your statutory consumer rights under UK law.